Monarch Money - Issues with MX account updates on web – Incident details

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Issues with MX account updates on web

Resolved
Partial outage 30 %
Started 14 days agoLasted about 19 hours

Affected

Web app

Partial outage from 8:05 PM to 2:57 PM

Third Party Services

Major outage from 8:05 PM to 12:33 AM, Partial outage from 12:33 AM to 2:57 PM

MX Integration

Major outage from 8:05 PM to 12:33 AM, Partial outage from 12:33 AM to 2:57 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are seeing issues with customers not being able to connect new accounts, updated login settings and fix disconnected credentials when using MX on web. The team is investigating this incident.